System Use Cases

 

Maatrix is a system intended for bringing people together, informing, approving, choosing terms, setting tasks etc. in situations when it is essential to do it promptly, flexibly and often with many users simultaneously. This is what predetermines it for large scale of usage. You can find examples below. If you find yourself in any of them and if you want to learn more, do not hesitate to contact us.

Summoning service, operational and security teams in case of any key technology drop out/failure.

Are you an industrial company and do you operate a production line where the failure would mean a significant economic or other impact? Do you operate a data center or a bigger server and where the drop-out of some technologies like air-con might be critical? Do you need to call and summon workers who are in charge of solving such problems? May it be at night? At the weekend or during a bank holiday, and they are not sitting in their offices? Do you need to call deputies in case the key people are not accessible or cannot solve the problem? Do you need to notify your management staff or other key people? And all this by means of a single press of a button or, even better, automatically straight from you supervisory system? Then Maatrix is here for you.
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Initiating emergency communication with the personnel responsible for security .

Are you a company who operates a critical/emergency infrastructure? Are you in charge of guarding values, where exceeding them can result in fatal consequences – may it be level of water in rivers, operation temperatures for certain technologies, gas concentrations, maximum energy consumption, etc? Do you have a schedule for emergency situation management and within the frame of this schedule you need to inform numerous personnel? Do you wish to respond effectively to reports of fire or another security system? And in case of such an emergency situation, do you have to inform large numbers of your workers and you must be sure they were informed in time? And on the other hand, do you need to reply quickly if they did not receive the information? And all this based on the output from your supervisory and security systems. Connect to Maatrix.
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Summoning rescue/operative team in case of urgent events.

Are you a hospital, voluntary fire-brigade or a rescue team? Do you need to call your team in case of an urgent event? Does your team changes along with the provided services, duties, holidays and so on, and, in case of an urgent situation, you have no time to find out who is to be called and who not? Must you be sure that the addressed people arrive in time and if not, would their deputies substitute them or that at the least inform you about it in time? Then also for this situation there are predefined Maatrix procedures prepared for you.
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Prompt choosing and addressing a worker to solve a customer request.

Do you operate a helpdesk, have you agreed on SLA for very short times with your customers and where a problem occurred for which you promptly need to assign workers so that they can start to act immediately? Do you provide cab services and you need an easy and effective system for calling your drivers via a dispatch center that assigns individual ride? For those and numerous other situations this task is easy with Maatrix, no matter whether the worker will be looked for by a dispatcher or automatically through your client portal.
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Giving on-line approval for a critical operation.

Are you an IT department operating an important IT system? Do you need to keep certain operations in this system, may it be an external login to the system, download of a bigger amount of data or access to confidential information under your control? That means you or a member of your team would preferably approve those operations? Will you need such kind of confirmation even if you are not at work, sitting behind your computer? Ask the provider of your system – we will provide him with all he needs so that you could keep control over everything on one click on your phone.
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Giving multiple on-line approval by more responsible people.

Does your company often have technology interruptions etc. And do you need to obtain confirmation from numerous workers prior to those events? Do you have to give a call to all of them? No, you don´t! One click is enough and Maatrix will require approval from all relevant workers, will respond to their unavailability and will promptly inform you if you got the approval for launching the event or not.
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Informing about common events.

Are you a sports club or another community, or just a bunch of friends? Do you organize occasional gatherings or other events together? Do you want to inform each member of the group, easy and quickly, that something´s going to happen, and in the same time you need to get a prompt answer, who is coming and who is not? Maatrix need not be used for critical or emergency scenarios only.
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Choosing terms and dates for meetings, appointments and events.

Do you summon people for operative briefings, where other busy colleagues must be present? Are you members of a bigger team that must or wants to meet from time to time? Then you definitely know (or your secretary knows it) what a tricky job it is to find out a suitable time. Often there are tens of emails or phone calls before you can agree on one date and time that is acceptable for majority of you. With Maatrix it is easy.
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Tasking.

While realizing some of the above mentioned events, do you need to do more than inform your employees, colleagues or friends? Do you also need to engage them in some tasks that have to be completed in an explicit situation and after completing those tasks, establish follow-up steps? Then it is simple and easy – this again is a natural part of the Maatrix system.
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Application partners.

Are you a SW provider for some of the above mentioned topics? Do you think that the described features might be useful for your customers? Then there is no problem. Become our application partner. We will provide you with a free interface so that the Maatrix service might become part of your application.
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